Direct answer
Samsung Members can run device diagnostics and can submit an error report. Running a test checks hardware or software behavior; sending a report transmits your description and any chosen attachments, and can include system log data when that option is selected.
Local test versus transmitted report
Phone diagnosticsRuns checks for items such as battery, sensors, camera, network, speaker and software status.
Error reportSends a selected problem category and your description to Samsung support.
System logsMay be included when “Send system log data” is selected.
AttachmentsScreenshots, images, or voice recordings are deliberate additions to the report.
Minimize before sending
- Reproduce the issue without opening unrelated sensitive content.
- Describe the time, app, action, and visible error.
- Review screenshots and recordings before attaching them.
- Include logs only when they are relevant to diagnosis and allowed by policy.
- Check feedback later in Samsung Members.
